PIPEDA Compliance IT Services for Canadian Businesses

PIPEDA — the Personal Information Protection and Electronic Documents Act — is Canada's federal privacy law governing how private sector organizations collect, use, and disclose personal information. As of 2026, non-compliance exposes your business to fines up to $100,000 per complaint, and Canada's proposed Bill C-27 would increase maximum penalties to 3% of global revenue or $10 million. Outsource IT Canada implements the technical and procedural safeguards required to demonstrate PIPEDA compliance.

What PIPEDA requires

PIPEDA's ten privacy principles require organizations to:

• Appoint an individual responsible for privacy compliance
• Obtain meaningful consent for collection, use, and disclosure of personal information
• Limit collection to what is necessary for the identified purpose
• Implement security safeguards appropriate to the sensitivity of the information
• Provide individuals access to their personal information upon request
• Report breaches that create a real risk of significant harm

Our PIPEDA compliance services

• Privacy impact assessments (PIAs) — systematic evaluation of new systems, processes, and vendors to identify privacy risks before implementation
• Data handling procedures — documented procedures for collection, storage, access, retention, and disposal of personal information
• Breach notification protocols — a documented process for identifying, containing, assessing, and reporting breaches to the Office of the Privacy Commissioner and affected individuals
• Consent management — review of your customer and employee consent processes to ensure they meet PIPEDA's meaningful consent requirements
• Cross-border data transfer — assessment and contracting for personal information transferred to US cloud providers and international vendors
• Ongoing compliance monitoring — quarterly reviews to ensure your compliance posture keeps pace with business changes and evolving regulatory guidance

Provincial privacy legislation

Several provinces have enacted substantially similar privacy legislation that applies to private-sector organizations within that province:

• PIPA Alberta and BC — substantially similar to PIPEDA with some additional requirements around collection limiting and individual access rights
• Law 25 Quebec — stricter than PIPEDA with mandatory privacy impact assessments for new systems, enhanced consent requirements, and mandatory data breach reporting to the Commission d'accès à l'information
• PHIPA Ontario — applies to healthcare providers handling personal health information, with specific requirements for electronic health records and breach notification

Industries we serve with PIPEDA compliance

• Healthcare PIPEDA/PHIPA — PHIPA breach notification, 72-hour IPC reporting, Ontario health privacy compliance
• Legal PIPEDA — Law Society of Ontario privacy rules, client confidentiality safeguards, cross-border data transfer
• Accounting PIPEDA — CPA Canada privacy standards, CRA 6-year retention, client tax data protection
• Financial services PIPEDA — OSFI B-13 privacy controls, CIRO client data obligations, investor PII protection
• Manufacturing PIPEDA — employee and supply chain PII management, vendor data transfer agreements
• Retail PIPEDA — customer consent management, ecommerce privacy policy, PCI DSS + PIPEDA alignment
• Education FIPPA/FOIPPA — student data residency, FIPPA PIAs for new systems, Law 25 Quebec compliance
• Real estate PIPEDA/FINTRAC — FINTRAC client ID retention, RECO 6-year records, buyer/seller PII protection
• Construction PIPEDA — employee PII protection, subcontractor NDA enforcement, bid data confidentiality
• Non-profit PIPEDA — donor consent management, charitable data protection, Raiser's Edge privacy controls

We help Canadian businesses operating across provinces navigate the patchwork of Canadian privacy legislation. Contact us at (416) 623-9677 for a PIPEDA compliance assessment.