Privacy Policy

Last updated: June 2026

Outsource IT Canada, a division of Group 4 Networks Inc. ("we", "us", or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a contact form or request a consultation
• Subscribe to our newsletter or blog
• Engage with us via phone, email, or chat

The personal information we collect may include your name, email address, phone number, company name, and the nature of your IT service inquiry.

We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and referring URL, through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide managed IT services
• Send service-related communications and follow-ups
• Improve our website and service offerings
• Comply with legal and regulatory obligations
• Prevent fraud and ensure website security

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis and PIPEDA Compliance

We collect and process personal information with your consent, or as necessary to fulfill a contract for IT services, comply with a legal obligation, or pursue our legitimate business interests. Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information (subject to legal exceptions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to two years for service continuity purposes.

5. Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security reviews aligned with our managed IT best practices.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We use Google Analytics to understand aggregate website usage; this data is anonymized and does not identify individual visitors.

7. Third-Party Services

We use trusted third-party service providers to operate our website and deliver our services (for example, email delivery via SendGrid). These providers are contractually bound to handle your information securely and in accordance with PIPEDA.

8. Contact Our Privacy Officer

For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, please contact our Privacy Officer:

You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about how we handle your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.